Strongly Kinnected is committed to protecting the privacy of individuals who access our website or engage our services. This Privacy Policy explains how personal information is collected, used, stored, and disclosed in accordance with Australian privacy legislation and relevant professional and regulatory obligations.

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1. Our Commitment to Privacy

Strongly Kinnected respects the privacy of children, families, clients, referrers, and other individuals we work with. We take reasonable steps to ensure personal information is handled lawfully, ethically, and securely.

This Privacy Policy applies to information collected through:

• our website

• enquiries and referrals

• service delivery

• assessments, reports, and records

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2. Legislation We Comply With

Strongly Kinnected manages personal information in accordance with:

• the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)

• Queensland child protection and information-sharing legislation

• the Human Services Quality Framework (HSQF)

• relevant professional and ethical standards

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3. What Information We Collect

We may collect personal and sensitive information, including but not limited to:

• names, contact details, and demographic information

• information about children and family members

• referral details from courts, Child Safety, or agencies

• assessment information, observations, and records

• health, wellbeing, or safety-related information where relevant

• payment and invoicing information

Sensitive information is collected only where necessary for service delivery or legal obligations.

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4. How We Collect Information

Personal information may be collected through:

• website enquiry forms

• email, phone, or written correspondence

• intake processes

• interviews, observations, and assessments

• referrals from agencies, courts, or professionals

• documents provided by clients or third parties

Where possible, information is collected directly from the individual. In some circumstances, information may be collected from third parties where authorised or required.

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5. Purpose of Collection

We collect and use personal information for purposes including:

• assessing service suitability

• delivering agreed services

• completing assessments and reports

• communicating with clients and referrers

• meeting legal, ethical, and contractual obligations

• billing and administration

• managing risk, safety, and quality assurance

Information is only used for purposes related to service delivery or legal requirements.

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6. Disclosure of Information

Personal information may be disclosed:

• to referring agencies, courts, or authorised professionals

• as required by law, subpoena, or court order

• where there is a legal obligation to report concerns about child safety

• with client consent, where appropriate

Strongly Kinnected does not sell or trade personal information.

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7. Mandatory Reporting and Legal Obligations

Strongly Kinnected practitioners are mandatory reporters under Queensland law. If we reasonably believe a child is experiencing or is at risk of harm, we are legally required to notify the appropriate authority.

This obligation overrides confidentiality and consent.

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8. Storage and Security of Information

We take reasonable steps to protect personal information from:

• loss

• unauthorised access

• misuse or disclosure

Information is stored securely in electronic and/or physical formats. Access is limited to authorised personnel only.

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9. Retention of Records

Records are retained in accordance with legal, regulatory, and professional requirements. When information is no longer required, it is securely destroyed or de-identified.

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10. Access and Correction

Individuals may request access to their personal information or request correction if information is inaccurate, incomplete, or out of date.

Access may be limited where:

• providing access would pose a risk to safety

• disclosure is restricted by law

• information relates to third parties

Requests should be made in writing and will be responded to within a reasonable timeframe.

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11. Website Data and Cookies

Our website may collect limited technical information (such as IP addresses or browser type) to improve website functionality.

This information does not identify individuals and is not used for profiling or marketing.

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12. Privacy of Children

We recognise the heightened sensitivity of information relating to children. Information about children is handled with particular care and disclosed only where lawful, necessary, or required.

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13. Complaints and Concerns

If you have concerns about how your personal information has been handled, you may contact us directly.

Complaints will be managed in line with our internal Complaints & Feedback Procedure.

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) or relevant Queensland oversight bodies.

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14. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, services, or practice requirements. The current version will always be available on our website.

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15. Contact Us

For privacy-related enquiries, access requests, or concerns, please contact:

Strongly Kinnected
Email: info@stronglykinnected.com.au
Phone: 0481 580 490