COMPLAINTS & FEEDBACK

Strongly Kinnected is committed to providing safe, respectful, and professional child and family services. We welcome feedback and take complaints seriously.

This page explains how feedback or complaints can be raised and how they are managed.

Providing Feedback

Feedback about our services can be provided at any time and may include comments, suggestions, or concerns.

Feedback can be provided:

verbally
in writing
via email

Feedback is reviewed to support service quality and continuous improvement.

Making a Complaint

If you are dissatisfied with any aspect of our service, you may make a complaint.

Complaints can be made:

verbally to a practitioner
in writing via email
through our contact details listed on this website

You do not need to put your complaint in legal or formal language.

How Complaints Are Managed

When a complaint is received:

it will be acknowledged as soon as practicable
it will be reviewed by an appropriate person within Strongly Kinnected
we may contact you to clarify details or seek further information

Complaints are managed fairly, respectfully, and without retaliation.

Where appropriate, we will outline:

the outcome of the review, and
any actions taken or proposed

Timeframes

We aim to:

acknowledge complaints promptly
address complaints within a reasonable timeframe

Some complaints may require additional time due to complexity or the need for review.

External Review

If you are not satisfied with the outcome of your complaint, you may choose to raise your concerns with an external body, including:

Department of Families, Seniors, Disability Services and Child Safety
Queensland Ombudsman

Important Information

Raising a complaint will not affect your right to access services, unless the complaint relates to safety, behaviour, or matters that require services to be paused or ceased.