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YOUR RIGHTS AND RESPONSIBILITIES

Client Rights & Responsibilities

Strongly Kinnected is committed to providing safe, respectful, and professional child and family services. This page outlines what clients can expect from us, and what we expect from clients when engaging our services.

These rights and responsibilities apply to all services, including assessments, supervised contact, and support services.

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Your Rights

All clients have the right to:

  • be treated with dignity, respect, and cultural safety

  • receive services that are child-focused and delivered within defined scope

  • be informed about the purpose, limits, and nature of the service being provided

  • have their personal information handled in accordance with privacy legislation

  • ask questions about service processes, scope, or information use

  • provide feedback or raise concerns about services received

  • access their records where legally appropriate

Strongly Kinnected aims to provide services that are transparent, ethical, and proportionate to the purpose of engagement.

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Your Responsibilities

Clients are expected to:

  • treat children, practitioners, and other parties respectfully

  • follow safety requirements and service conditions

  • provide accurate and relevant information

  • engage honestly within the limits of the service being provided

  • attend sessions on time or provide notice if unable to attend

  • meet payment obligations as agreed

Clients must not engage in behaviour that is aggressive, abusive, threatening, or unsafe.

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Behaviour Expectations

Strongly Kinnected has zero tolerance for behaviour that compromises safety.

This includes:

  • verbal abuse or intimidation

  • physical aggression

  • threats toward staff, children, or other parties

  • refusal to follow safety directions

Where behaviour is assessed as unsafe or inconsistent with service parameters, services may be paused, rescheduled, or ceased.

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Participation and Choice

Clients are encouraged to participate actively in services within defined scope.

In support services, participation may include identifying priorities or areas for support.

In assessment services, participation relates to engagement in the process and provision of information. Assessment findings are determined independently and are not client-directed.

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Privacy and Confidentiality

Strongly Kinnected respects client privacy. However:

  • confidentiality is not absolute

  • legal and child safety obligations may require information to be shared

  • information provided may be recorded as part of service delivery or assessment

Further information is available in our Privacy Policy and How We Use and Share Information resource.

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Feedback and Complaints

Clients have the right to raise feedback or make a complaint without fear of retaliation.

Information about how feedback and complaints are managed is available on our Complaints & Feedback page.

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Important Information

  • Strongly Kinnected does not provide legal advice, advocacy, or representation

  • Services do not determine legal or statutory outcomes

  • Engagement in services does not guarantee outcomes or decisions

If you are unsure about any aspect of your rights, responsibilities, or service scope, we encourage you to request an intake discussion before services commence.

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Questions or Concerns?

If you have questions about your rights or responsibilities, please contact us to request clarification.

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